We hope you are over-the-moon happy with your new items - but thumbs up or down, we want to know. That way, we can work on creating more of the GOOD stuff and less of the not-so-good! We are always striving to make things better here at Shungite Queen.
We make every attempt to ship orders out in a timely manner. In most cases, we will get your order out in 1-2 business days.
Once your package is in the hands of the shipper, it is out of our hands. If you have provided an email address, you will receive tracking updates. We only have access to the same tracking information as you.
If there is a problem with your delivery, the most expedient way to resolve it is to contact your local US Post Office or other shipper (UPS, Fedex, etc), to inquire as to the whereabouts of your package.
We do ship internationally to select countries. There are import and export restrictions that prohibit certain items, so we cannot ship to all countries.
In addition to shipping costs, please be aware that taxes and fees vary by country and can be quite substantial.
There are taxes, duties, and even customs "brokerage fees" charged by certain shippers, such as UPS and FedEx.
When you complete an international purchase from Shungite Queen, you will be charged for shipping but not for taxes, duties and brokerage fees - those will be due upon receipt.
If you are considering a purchase for shipment outside the USA, we encourage you to first check your import fee regulations before you complete your purchase in order to avoid any unpleasant surprises! There may be an online tax and duty calculator or chart for your country.
For example, here is a calculator for Canada. Alternately, this page provides a chart with UPS import brokerage fees for Canada based on the declared value of the shipment.
There is something called "self clearing" whereby one can, reportedly, avoid paying customs brokerage fees. This article describes the process for doing this.
Damaged or Defective Goods
Please inspect your order upon receiving it. Contact us immediately if the item is damaged or defective, or if you received the wrong item. This happens rarely, but we will always strive to make it right!
Returns & Exchanges
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return or exchange.
To be eligible for a return or exchange, your item must be in the same condition that you received it, unworn or unused, and in its original packaging.
To discuss a return or exchange, please contact us at the email below and we will respond within 24 hours about what to do next.
Certain types of items cannot be refunded such as custom products or special orders. If you wish to return a custom item, it may be eligible for a partial refund, so please get in touch with us with your specific questions or concerns.
When ordering custom jewelry, make sure to measure carefully per the instructions provided so we will get it right the first time. Necklace lengths, wrist sizes, etc. We always welcome questions about size and fit prior to ordering!
Unfortunately, we cannot accept returns on sale items or gift cards.
A refund will be issued once we have received and inspected your return. If approved, we will notify you and issue the refund on your original payment method. Please keep in mind it can take some time for your bank or credit card company to process the refund - typically a few days.
Please send emails to: email@example.com
Often we can email you a mailing label, but if you wish to do this on your own, please address parcels to the following address. Insurance is recommended.
3824 Campus Park Drive NE
Lacey, WA 98516