Refund policy

 

We hope you are over-the-moon happy with your new items - but thumbs up or down, we want to know. That way, we can work on creating more of the GOOD stuff and less of the not-so-good! We are always striving to make things better here at Shungite Queen.

Damaged or Defective Goods 

Please inspect your order upon receiving it. Contact us immediately if the item is damaged or defective, or if you received the wrong item. This happens rarely, but we will always strive to make it right! 

Returns & Exchanges

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return or exchange.

To be eligible for a return or exchange, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. 

To discuss a return or exchange, please contact us at the email below and we will respond within 24 hours about what to do next.

Exceptions/Non-returnable Items 

Certain types of items cannot be refunded such as custom products or special orders. If you wish to return a custom item, it may be eligible for a partial refund, so please get in touch with us with your specific questions or concerns.

When ordering custom jewelry, make sure to measure carefully per the instructions provided so we will get it right the first time. Necklace lengths, wrist sizes, etc. We always welcome questions about size and fit prior to ordering! 

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds

A refund will be issued once we have received and inspected your return. If approved, we will notify you and issue the refund on your original payment method. Please keep in mind it can take some time for your bank or credit card company to process the refund - typically a few days. 

Contact Information

Please send emails to: support@shungitequeen.com

Often we can email you a mailing label, but if you wish to do this on your own, please address parcels to the following address. Insurance is recommended. 

Valerie Burke

3824 Campus Park Drive NE

Lacey, WA 98516