Silly Willy Cat with Quartz Crystal Sphere, Shungite Donut & Stand

We hope you are over-the-moon happy with your new items - but thumbs up or down, we want to know. That way, we can work on creating more of the GOOD stuff and less of the not-so-good! We are always striving to make things better here at Shungite Queen.

Shipping

We make every attempt to ship orders out in a timely manner. In most cases, we will get your order out in 1-2 business days.

Once your package is in the hands of the shipper, it is out of our hands. If you have provided an email address, you will receive tracking updates. We only have access to the same tracking information as you.

If there is a problem with your delivery, the most expedient way to resolve it is to contact your local US Post Office or other shipper (UPS, Fedex, etc), to inquire as to the whereabouts of your package.

We do ship internationally to select countries. There are import and export restrictions that prohibit certain items, so we cannot ship to all countries.

In addition to shipping costs, please be aware that taxes and fees vary by country and can be quite substantial. There are taxes, duties, and even customs "brokerage fees" charged by certain shippers, such as UPS and FedEx.

When you complete an international purchase from Shungite Queen, you will be able to see the expected charges for taxes, duties, customs, and brokerage fees before completing your purchase, so there will be no unexpected surprises upon delivery.

Damaged or Defective Goods

Please inspect your order upon receiving it. Contact us immediately if the item is damaged or defective, or if you received the wrong item. This happens rarely, but we will always strive to make it right!

Returns & Exchanges

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return or exchange.

To be eligible for a return or exchange, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. 

To discuss a return or exchange, please contact us at the email below and we will respond within 24 hours about what to do next. 

Exceptions/Non-Returnable Items

Certain types of items cannot be refunded such as custom products or special orders. If you wish to return a custom item, it may be eligible for a partial refund, so please get in touch with us with your specific questions or concerns.

When ordering custom jewelry, make sure to measure carefully per the instructions provided so we will get it right the first time. Necklace lengths, wrist sizes, etc. We always welcome questions about size and fit prior to ordering! 

Unfortunately, we cannot accept returns on sale items, apothecary products, or gift cards.

Refunds

A refund will be issued once we have received and inspected your return. If approved, we will notify you and issue the refund on your original payment method. Please keep in mind it can take some time for your bank or credit card company to process the refund - typically a few days. 

Contact Information

Please send emails to: support@shungitequeen.com

Often we can email you a mailing label, but if you wish to do this on your own, please address parcels to the following address. Insurance is recommended. 

Valerie Burke

3824 Campus Park Drive NE

Lacey, WA 98516

Shungite Care

Shungite requires little in terms of care. There are just a few precautions due to shungite's being a soft stone, especially when it comes to shungite jewelry. Here are a few tips and guidelines.

👉🏽 How do I care for my shungite?

Shungite does not require much care. If a solid piece of shungite is dusty or soiled, it can be rinsed under water and wiped dry, or just cleaned with a soft cloth. Shungite is a very soft stone so will scratch easily.

👉🏽 Can I get my shungite wet?

Shungite stone itself can get wet, but it is best to keep shungite jewelry dry to extend the life as much as possible. Leather and various metal findings are adversely affected by repeated exposures to water.

👉🏽 Why does my shungite have little gold specs and lines in it?

Shungite is made of literally dozens of minerals and elements, such as quartz and pyrite. These often appear as gold or white dots, specs, lines, etc. and are completely normal. In fact, it's rare to see plain black or gray shungite. In when used in jewelry, these inclusions can get shinier with wear.

👉🏽 Is it normal for shungite to shed black powder?

Yes! this is completely normal and is usually temporary. A solid stone can be rinsed in water, which can reduce shedding.

👉🏽 How do I know this is genuine shungite?

We source our shungite only from reliable sources in Karelia, Russia with whom we’ve had outstanding long-term business relationships. Every batch is tested for authenticity. Read here to learn how to test shungite yourself at home.